• Course: Certificate in Front Office Operations and Guest Relations
  • Certification: Dual / Single
  • Duration: 3 months Online Course Curriculum and 12 weeks Onsite Industrial Exposure

Front Office & Guest Relations course is unique by all standards of evaluation and analysis, and the mode of delivery. It is delivered in an easy to understand 3-way format which includes text, voice-over and role-play videos. This course can be taken at your own pace and it is with no fixed schedules or time restrictions. The learners enjoy the complete flexibility of being trained at any location suitable for them. The online program has to be finished within 3 months, followed by 12-weeks Industrial Training in any star-rated hotel in the listed locations of the candidate’s choice.

Front Office & Guest Relations course includes 100% tutor support, well designed course materials, quality training, additional supporting documents, e-books, e-journals, training videos and lots more. Regular assessments are done after every module in the form of MCQ quizzes. At the end of the course, the Final Assessment will be done which will include the scores of all the quizzes taken during the entire course.

Upon the successful completion of the Front Office & Guest Relations course, you will be awarded a certificate of Front Office & Guest Relations Skills.


  • Introduction to Front Office

  • Room Reservations

  • Front Desk Operations

  • Guest Relations

  • Front Office Cashier

  • Bell Desk Operations

  • Front Office Forms & Formats